Reform Coordination and Service Improvement.

The Reform Coordination and Service Improvement Department is created following the Introduction of the Federal Civil Service Strategy Implementation Plan (FCSSIP 2017-2020). The Department has two Units: Servicom and Reform, with specific goals of driving reforms and service delivery in the Ministry. It is charged with the responsibility of:

• serving as the focal point for driving change, reform, and innovation;
• identifying gaps in service delivery and driving change, innovation, and improvement in the services offered by the Ministry and its parastatals;
• monitoring the implementation of the strategic goals of the Ministry and measuring their impact on outcomes by ensuring that services are delivered efficiently and effectively to the public; and
• coordinating and sustaining all reform initiatives, while ensuring that services in the Ministry are aligned with broader agenda of the Federal Government.