Servicom Unit

In keeping with the Servicom objectives and principles, the Servicom Unit of the Ministry works to:

• promotes best practices in service delivery and quality assurance to ensure citizens’ satisfaction with the services offered by the Ministry;

• establish complaints procedure and redress mechanism for citizens in relation to the services offered by the Ministry;

• develop service improvement plans and charters for compliance by the staff of the Ministry; and

• monitors service points to ensure quality service delivery.